NHS Friends and Family Test (FFT)
Last Updated: Friday, 16 October 2026Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
| Responses | July 2026 | August 2026 | September 2026 |
| 1. Very Good | 29 | 7 | 27 |
| 2. Good | 3 | 2 | 5 |
| 3. Neither good nor poor | 2 | 0 | 2 |
| 4. Poor | 3 | 1 | 1 |
| 5. Very Poor | 2 | 1 | 5 |
| 6 Don’t know | 0 | 0 | 1 |
| Summary Scores | |||
| Positive | 82% | 82% | 78% |
| Negative | 13% | 18% | 15% |
| Neutral | 5% | 0% | 7% |
Comments received from FFT feedback
Below is a selection of comments that we have received in Friends and Family Test feedback:
- 'Prompt appointment start time, pleasant staff'
- 'Nurse Okeef was very good in explaining treatment'
- 'Was seen on time and all my questions answered'
- 'Professional and polite'
- 'Very happy with my appointment today nurse went through everything'
- 'Reception staff (Sean) always greets me by name with a friendly smile, didn't wait long, GP friendly, fast and efficient'
Improvements made from Friends and Family test feedback:
We have made a number of improvements from feedback that we have received:
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- You shared that you wanted better communication in relation to your GP Practice. We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice. You can view the latest edition here.
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You shared that you were unsure how to access online services on the practice website. We have created step-by-step guides on how to access online services through the practice website, which is available on your practice website or as a printed copy in your practice. You can view the guide here.